We are pleased to advise that the previously identified issue in version 9.1.1 of Genie which resulted in RTF content not being correctly displayed in some circumstances has been resolved, as has a similar issue with HTML content in letters and results.
A new version 9.1.1, dated 29 November 2018, is now available from the "Special" menu within Genie, and on our website through the Downloads page.
If you are currently using version 9.1.1 dated 30 October or 22 November, please contact our support team for assistance with updating to the fixed version. You can reach our team by phone on 1300 889 362, or by email at firstname.lastname@example.org
We apologise to those customers who may have been affected by this issue and thank-you for your patience whilst we worked to resolve this issue as quickly as possible.