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What to do if Genie won't start

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2 comments

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    Geoff O'Brien

    Hello. I couldn't get Genie to start so I ended up going with Step 5. When I restarted the PC, Genie did start but told me that no backup was set up and I would have to do one. This sorted of defeated the whole purpose of doing all this. I then went to my Recycle Bin and restored the deleted folder, enabling the Replace Existing option. After a restart, Genie loaded up and found the existing backup and all the settings. Not sure why, but it works!

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    Liesl Thrum

    Hi Geoff O'Brien, I'm glad to hear you were able to get everything working again! If you ever run into this kind of issue again and are unable to resolve it yourself, you are always welcome to call our support team on 1300 889 362 between 7.30AM and 7.00PM AEST, Monday to Friday.

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