Ensuring your electronic diagnostic reports appear seamlessly within your Genie software involves a combined effort between Genie and any pathology and radiology company you request reports from.
Before you begin
Before Genie can import your results, you’ll need to ensure any laboratory you use has installed their relevant software on one of the workstations at the practice and directed this to send results to Genie. There are a few key things you should keep in mind when setting this up.
Where should the Laboratory software be installed?
You can have the Laboratory software installed on either one of your Workstations at the practice or your Server computer. It’s up to you which you choose, but you’ll need to ensure it’s one or the other. It’s also important that you’re confident that you can get access to this machine if required.
If you request results from multiple companies, you’re best to ensure each company's software is on the same machine.
Where should my laboratory software send the reports?
For Genie to be able to find and import your reports you’ll need to ensure the pathology and radiology software is sending the results to the root of the LabRslts folder on the workstation this software is running from. You should always find the LabRslts folder sitting within the Genie folder, however the location of your Genie folder can differ depending on where you chose to install this. You’ll typically find it at the following locations:
Macintosh HD: Genie: LabRslts
How does Genie know where to look for my results?
By default, Genie is programmed to look in one of the above locations. However, you will need to tell it if the results are being sent to your server or one of the client workstations at the practice. To do this, from any client in the practice, log into Genie and navigate to File > Practice Preferences, open the record for your practice and click into the Clinical tab.
If your results are being sent to the Server computer, ensure Allow Pathology Import On Server has been ticked. If your results are being sent to one of your client workstations, ensure Import Pathology Automatically on Client has been ticked.
If you’ve set Genie up correctly your results should automatically appear within the Pathology and Radiology window once they’ve been sent to your practice and found by Genie. To open this window, you can navigate to Open > Pathology and Radiology.
You may sometimes find that you need to import your results into Genie manually. If that's the case, much like with your automatic importing, the way in which you'll do this will depend on where your Pathology Software has been installed.
My pathology Software is installed on a Genie Client workstation
On the client machine that has the laboratories’ download software on it navigate to Open > Pathology and Radiology. If there are any new result files to import, the Import window will open automatically displaying all awaiting pathology results. You can then import the results listed by selecting them and then clicking the Import button.
My Pathology software is on my server computer
Navigate to Open > Pathology and Radiology on any client machine. Select the blue book icon and then select the 'Retrieve from Server' button. If there are any results waiting to be imported on your server machine, you will see the results appear within the Lab Results Folder window. You can then import the results listed by selecting them and then clicking the Import button.
If there are no results waiting to be imported on the server machine, you'll receive the following prompt.
If Genie finds any problems with the downloaded result file(s), you will receive a message outlining the file is not a valid results file.
There are a number of things that can cause a result file to be marked as invalid. If Genie can identify what the issue is, the error message should outline the specific problem. If Genie can't identify the issue, you'll need to select the 'Show me' button as this will take you to the problematic result file. Once you have located the relevant file, you will need to send it through to Genie Support for further investigation along with any additional information. Any invalid results will go into the folder named ‘Invalid Results’ in the LabRslts folder.
If you are experiencing problems automatically importing results it may be best to contact Genie Support, in which case you should be prepared to answer the following questions:
- Which computer has the pathology software installed on it?
- If you navigate to the LabRslts folder on that machine (i.e. C:\Genie\LabRslts or MacintoshHD:Applications:Genie:LabRslts), are you able to see result files sitting in the root of this folder?
- Is the setting under Practice Preferences set appropriately? (See 'Before You Begin')
- Can you manually import the results? (See 'Importing results manually')
Occasionally when importing lab results you will receive an alert about missing run numbers, as below:
This is because most laboratory companies send their result files with an identifying sequential number (run number). If Genie receives a non-sequential run number from a lab company, it will present you with an error upon opening the Pathology & Radiology list.
For example: Lab X sends you run numbers 1, 2, 3, and 5. Genie will present you with an alert that run number 4 is missing. This is to ensure that the clinicians do not miss any investigation results.
The best course of action in this case is to ask the laboratory to re-send the result files. This is to ensure that you are not truly missing information which is integral to a patient's care.
Disabling the Run Number Check
If you are continually receiving this Missing Run Number alert but the laboratory has confirmed that they have sent and delivered all results successfully, it is possible that the lab does not use run numbers. To stop this alert you could consider disabling the run number check under Pathology & Radiology via File> User Preferences> Clinical. However, Genie will no longer warn you about any missing run numbers from any labs, so there is a chance that true lab results could be missed. Therefore, use this setting with caution.