A lot of this advice is going to sound familiar to you, but given the importance of protecting your patients’ private information, it is worth repeating here.

1. Do not store your password anywhere that another person will be able to access it. This means sticky notes or files on your computer that anyone might be able to read are a big no no! If you know your memory is hopeless you may like to research options for storing your passwords in a password protected ‘vault’ so that you only have one password to remember! There are plenty of services online that serve this purpose, such as LastPass. (Please keep in mind that this is not a service developed by Genie Solutions so you will need to conduct your own research into which service might be suitable for you.)

2. Although we don’t recommend that everyone at your practice knows your password, you may want one trustworthy person to be responsible for knowing everyone else’s passwords. Often, this is the Genie Administrator. It means that if you can’t remember your password, rather than having your Licensee have to call Support for the Override password, this designated person can supply your password to you.

3. This brings us to our third point. One of our common calls on Genie Support is when someone has forgotten their Genie password. It is Genie Solutions policy to only provide a password reset to the licensee of the practice or a person nominated by that licensee.  In those circumstances where no one remembers the password, and you need the override password, please have the Licensee available to speak to in order to issue the reset approval. Better yet, have them call us in the first place.

4. As mentioned above, we will also give out the override password to users whom the Licensee has nominated with us to have permission to access the override password. We make a record of this in our notes for the future. So if your Licensee would like you to have access to the override password from now onwards, they will need to get in touch with us and specifically state this so that we can record this information. This permission should be supplied in writing via an email or a signed letter from the licensee.

5. If a third party such as your IT needs to be provided the override password, then, likewise, we need permission from the Licensee. Alternatively, if you want a regular third party user (such as your IT) to have access to the data for any purpose, you may wish to supply them with their own user account and password and employ appropriate control measured to restrict their access to certain areas of Genie via Edit Groups.

6. When choosing your password, make sure it isn’t something obvious like “password”, your name, a family member, or your dog’s name. Ideally, it should be a random mixture of letters and numbers.

7. Every Genie user at the practice should have a password.

8. You should also change your password regularly.

9. If you type in your password and it says the password is incorrect, ensure that Caps lock and Num lock are turned off on your keyboard and try again.

For using both GenieWeb and Offsite Logging with Genie, the user requires a Genie password to be set.

As of Genie version 8.8.7, there are compulsory password complexity requirements for GenieWeb users. While these are only compulsory for GenieWeb users, we strongly encourage that all Genie passwords adhere to these standards to ensure that all user accounts are secure. The requirements state that passwords must:

• Be at least eight characters in length.
• Contain at least one upper-case letter.
• Contain at least one number.

Whoops! I have Forgotten My Password. What Do I Do?

It happens to the best of us. If your Licensee has given permission for Genie Support to provide the daily override password to you, then you can call us on 1300 889 362 and request this, or you can send an email to support@geniesolutions.com.au with your best contact number and we will call you to provide this. Alternatively, ask your Licensee to contact us and retrieve the password on your behalf.

1. Navigate to the log in window in Genie, which is accessible through File > Add or Change User.
2. Highlight your username and click Set Password.
3. Click into the Old Password section and type the override password
4. Use the Tab key to enter the New Password section and type your new password
5. Use Tab again to enter the Re-enter New Password area and type your new password again
6. Hit Tab so that the OK buttons appears highlighted and you can click on it.

If successful, you will be taken back to the log in window where you can enter your new password in the password field (when you select your username, your cursor will automatically appear in the password field so you can type your password). Once you have typed this, click OK to log in to Genie. 

By default when a new user record is created no password is set. As such their first step after their username is added should be to create one.

1. Navigate to the log in window in Genie, which is accessible through File > Add or Change User.
2. Highlight the new user’s username and click on Set Password.
3. Click into the Old Password section then hit tab to leave this section blank.
4. Type a new password in the New Password section.
5. Type the new password in the Re-enter New Password field then hit Tab again so you can click OK.

You will be taken back to the log in window where you can enter your new password in the password field (when you select your username, your cursor will automatically appear in the password field so you can type your password). Once you have typed this, click OK to log in to Genie.