If you ever have any questions or require support with your Genie software, you can take advantage of the many resources at your disposal.
Knowledgebase
The Knowledgebase is home to over 500 articles (and counting!) and is specifically designed to answer any question that you could possibly have about the Genie application. You can use the search bar to ask a question, or click through the different categories to peruse an area that interests you.
It may seem moot since you're already here, but did you know that you can access the Knowledgebase directly from Genie? Navigate to Special > Knowledgebase* or click the 
button from the appointment book.
*This option is available for users on Genie v9.3.4 and above.
Contextual help
Within most areas of Genie, you can navigate to File > Help* and the program will automatically open the Knowledgebase to an article relevant to the screen you are viewing.
Example: Within the appointment book, navigating the File > Help will open the Appointment Book overview article.
*This option is available for users on Genie v9.3.4 and above.
Community
The Genie Community is a virtual forum where you can ask for advice and share ideas with your Genie colleagues. These posts can be specific to your practice management software, or external integrations such as third-party correspondence, printers, scanners, or electronic fax software. Search through existing topics or post a new question to get started.
Ask the Genie support team for help
If you've exhausted the above or would rather have a chat with our support team, you can reach out at any time using the below methods.
| Live chat | Click  to chat! |
| Submit a ticket |  |
| Phone | 1300 889 362 |
The cost of phone and email support is included in your Genie subscription fees, and there is no limit to the number of times you can contact us for assistance. Our support line is attended from 7:30am to 7:00pm AEST Monday through Friday, though availability does vary during public holidays.