Sometimes you'll need to preview attachments in PDF format. Viewing and generating PDF content in Genie on a Windows machine requires an additional program called GhostScript to be installed. Ghostscript is a free, third-party software application based on an interpreter for Adobe’s PostScript and Portable Document Format (PDF) page description languages.
Before you begin
If you use Terminal Services and Remote Desktop Connection and/or if your Genie Server is hosted in the cloud and you use Genie through a Citrix environment, you may need to liaise with your IT support or network administrator if you experience issues with Ghostscript.
Only Windows computers require Ghostscript to be installed to view PDFs – Macintosh computers can natively display PDF files. Ghoscript needs to be installed on each Windows workstation. That is, it won’t suffice to install Ghoscript on just the one computer - you’ll need to complete the steps below for each Windows computer in your practice.
- Navigate to https://github.com/ArtifexSoftware/ghostpdl-downloads/releases?after=gs919
- Click the gs918w32.exe link in the list to download the Ghostscript 9.18 installer
- Once the installer has finished downloading, quit Genie Client
- Run the installer and complete the installation with the default settings, including the default installation location.
Once Ghostscript has been installed, it must be linked to Genie. If you’re running Genie version 8.6.6 or later, Genie will detect the presence of Ghostscript on your computer and it will be linked automatically. Upon launching Genie Client again (having quit Genie Client earlier), Genie will link with Ghostscript automatically. You can check whether Ghostscript is linked in the ImagePro Control window. The image on the left below shows Ghostscript not linked. The image on the right shows the pathway to the linked Ghostscript application.
To link Ghostscript, or check that Ghostscript linked automatically:
- Launch Genie Client and login
- Navigate to Special > ImagePro Control
- Towards the bottom of the window, there is a Where is Ghostscript? Button. To the right of the button, there will either be a file path or a description of Ghostscript’s purpose
- If Ghostscript is linked, you can close the ImagePro window. If Ghostscript isn’t linked, click the Where is Ghostscript button
- In the navigation window which opens, browse to the location of Ghostscript on your computer, i.e. C:\Program Files (x86)\gs\gsX.XX\bin\ (where X.XX is the Ghostscript version number).
- Select the file gs32dll.dll and click Open.
- When prompted to quit and restart Genie, select Quit. Genie will restart automatically as it applies the changes.
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