From time to time, you’ll need to perform a verification of your Genie data. Verifying your Genie data is an opportunity to check in on the health of the data file. When you perform a verification, Genie may identify issues with your data that you can resolve with the assistance of Genie Support. Verifying should be a part of your standard monthly maintenance, however sometimes it will also be a necessary step in troubleshooting a specific problem.
Before you begin
A Verify can be run in three separate ways, however we recommend running it through the Maintenance & Security Centre on the Genie Server computer.
Please note: Performing a data verification should be done outside of practice hours when possible, as this process may cause slowness and/or dropouts within Genie Client.
Before verifying data in the Maintenance & Security Centre, you should ensure you have a verified backup of your Genie data. A verified backup is a backup with which you can confirm your data can be restored.
Accessing the Maintenance & Security Centre requires you to access your Genie Server application. If your Genie Server is currently running as a Service, please temporarily stop this before following the steps below.
If Genie Server is already running
If the Genie Server is already running as an application, navigate to Help > Maintenance & Security Centre on a Windows, or Genie Server > Maintenance & Security Centre on a Mac.
If Genie Server is not running
If the Genie Server application isn’t running, hold down the Alt/Option key on your keyboard while launching Genie Server (i.e. launch the application and then hold Alt/Option). Select Open the Maintenance and Security Centre
Genie Solo Users
If you are a Genie Solo user (no Client-Server configuration), you can access the Maintenance and Security Centre by going to File > Maintenance and Reports in the Genie Solo application, and clicking on the Maintenance and Security Centre icon in the bottom right hand corner of the General tab.
In the Maintenance and Security Centre, click the Verify button on the left-hand side.
Click the button next to Verify the Records and the Indexes. Please be aware this may take some time depending on the size of the data file.
When this has finished, you will be presented either with 3 green ticks, 3 red crosses or a combination of both. If 3 green ticks are shown, you can simply close the Maintenance & Security Centre as no errors have been identified. If any red crosses are returned, please see the section below on obtaining the verify log file.
If the verify as above has been completed and any red crosses are returned, it indicates there’s a problem with your data file. In this case, you’ll need to send a copy of the Verify log file to Genie Support for further advice.
Click the Open Log File button at the bottom of the Maintenance and Security Centre window.
This will open a webpage in your default internet browser (e.g. Safari, Internet Explorer, Google Chrome etc.).
Go to File > Save Page As, and save the Genie_Verify_log.html somewhere easily accessible e.g the desktop. If you don’t have the option to select File > Save Page As, try right-clicking on the blank part of the webpage and choosing Save Page As, or try pressing CTRL+S (Windows) or CMD+S (Mac) on your keyboard.
If clicking Open Log File doesn’t open your web browser, of if you have trouble saving the page, you can manually retrieve the logs as follows:
On a Mac server: Right-click on the Genie Server application and select Show Package Contents. Go into ~\Contents\Server Database\Logs\ and retrieve the Genie_Verify_Log.html
On a Windows server: Navigate to C:\Genie\Server\Server Database\Logs\ and retrieve the Genie_Verify_Log.html
Once you have saved the Genie_Verify_log.html file, please attach this to an email to email@example.com. Please also provide any details of issues you were experiencing in Genie before doing the verify.
Genie Solutions recommends you contact Genie Support whenever you require assistance with resolving errors. It’s strongly advised that you don’t attempt any of the options in the Repair tab of the Maintenance and Security Centre window without instruction from Genie Support.