Verifying your Genie Data

Accessing the Maintenance & Security Centre requires you to have access to your server machine where Genie Server is running.

If Genie Server is running as an application

If the Genie Server is already running as an application, navigate to Help > Maintenance & Security Centre (Windows) or Genie Server > Maintenance & Security Centre (Mac).

If Genie Server is running as a service

If your Genie Server is currently running as a Service, please temporarily stop this before following the steps below in the "If Genie Server is not running" section.

If Genie Server is not running

If the Genie Server application isn’t running, hold down the Alt/Option key on your keyboard immediately after launching Genie Server (i.e. launch the application and then hold Alt/Option). Select the Open the Maintenance and Security Centre option.

Accessing through Genie Solo

If you are a Genie Solo user (no Client / Server configuration), you can access the Maintenance and Security Centre by going to File > Maintenance and Reports in the Genie Solo application, and clicking on the Maintenance and Security Centre icon in the bottom right hand corner of the General tab.

1. In the Maintenance and Security Centre, click the Verify button on the left-hand side.

2. Click the button next to Verify the records and the indexes.  Please be aware this may take some time depending on the size of the data file.

   

3. When this has finished, you will be presented either with 3 green ticks, 3 red crosses or a combination of both.  If 3 green ticks are shown, you can simply close the Maintenance & Security Centre as no errors have been identified.  If any red crosses are returned, please see the section below on obtaining the verify log file.

If the verify as above has been completed and any red crosses are returned, it indicates there’s a problem with your data file. In this case, you will need to resolve these errors. We recommend always contacting Genie Support for any issues you are not comfortable in resolving yourself. You’ll need to send a copy of the Verify log file to Genie Support for further advice.

1. Click the Open Log File button at the bottom of the Maintenance and Security Centre window.

2. This will open a webpage in your default internet browser (e.g. Safari, Internet Explorer, Google Chrome etc.).

3. Go to File > Save Page As, and save the Genie_Verify_log.html somewhere easily accessible e.g the desktop. If you don’t have the option to select File > Save Page As, try right-clicking on the blank part of the webpage and choosing Save Page As, or try pressing CTRL+S (Windows) or CMD+S (Mac) on your keyboard.

4. If clicking Open Log File doesn’t open your web browser, of if you have trouble saving the page, you can manually retrieve the logs as follows:

   • On a Mac server: Right-click on the Genie Server application and select Show Package Contents. Go into ~\Contents\Server Database\Logs\ and retrieve the Genie_Verify_Log.html 

   • On a Windows server: Navigate to C:\Genie\Server\Server Database\Logs\ and retrieve the Genie_Verify_Log.html 

5. Once you have saved the Genie_Verify_log.html file, please attach this to an email to support@geniesolutions.com.au. Please also provide any details of issues you were experiencing in Genie before doing the verify.

Genie Solutions recommends you contact Genie Support whenever you require assistance with resolving errors. It’s strongly advised that you don’t attempt any of the options in the Repair tab of the Maintenance and Security Centre window without instruction from Genie Support.